Transform Your Customer Engagement with SAP Emarsys
Deliver personal, scalable, and data-driven customer experiences across multiple channels with SAP Emarsys, now a core part of Langia’s SAP expertise.
SAP Emarsys is a cutting-edge customer engagement platform that enables businesses to build personalised, data-driven marketing campaigns across multiple channels. By leveraging advanced AI, automation, and deep customer insights, SAP Emarsys empowers organisations to deliver the right message to the right customer at the right time. With its easy-to-use interface and robust features, SAP Emarsys is ideal for businesses looking to streamline their marketing efforts and boost customer loyalty.
Drive Customer Engagement and Retention with SAP Emarsys
SAP Emarsys helps you take your marketing strategies to the next level, ensuring that every customer interaction is relevant and timely. With its advanced automation and analytics capabilities, you can improve your marketing efficiency, reduce manual processes, and increase customer satisfaction. By harnessing the power of personalisation and AI, SAP Emarsys allows your business to foster long-term customer loyalty and drive revenue growth.
As a leader in SAP Commerce consultancy, Langia brings unmatched expertise in integrating SAP solutions to help businesses unlock their full potential. Our team is now certified in SAP Emarsys, allowing us to offer end-to-end implementation, customisation, and support for your customer engagement needs. Partner with us to transform your marketing efforts and deliver exceptional, personalised customer experiences.
At Langia, we offer more than just technical expertise; we provide a partnership that ensures your business achieves real, measurable results with SAP Emarsys.
Langia is trusted by businesses to enhance customer engagement and drive personalised marketing with SAP Emarsys.
JOYSHOP
Joyshop, a prominent e-commerce player in the Nordic region, aimed to improve its customer engagement and personalisation capabilities. By partnering with Langia to implement SAP Emarsys, they were able to automate and streamline their customer communication across multiple channels.
Challenge: Joyshop wanted to offer its customers a seamless experience across different digital platforms, including email, SMS, and social media. The company needed a solution that could automate personalised marketing efforts and ensure consistency in communication.
Solution: Langia helped Joyshop integrate SAP Emarsys into their operations, enabling them to automate marketing campaigns across several channels. SAP Emarsys allowed Joyshop to create personalised messages for different customer segments, increasing the relevance of their communication. The platform’s multichannel engagement capabilities ensured a consistent brand experience across various touchpoints.
Achievements:
•Automation of Customer Communication: Joyshop was able to streamline its marketing processes by using SAP Emarsys to automate personalised campaigns.
•Personalised Engagement: The ability to segment customers and deliver tailored content across multiple channels improved the quality of interactions with their customers.
JOLLYROOM
Jollyroom, Scandinavia’s largest e-commerce store for children’s products, partnered with Langia to enhance their customer engagement strategy. Using SAP Emarsys, Jollyroom was able to personalise their marketing efforts and improve customer communications across multiple platforms.”
Challenge: Jollyroom needed a solution to engage its customers more effectively by leveraging data-driven insights. The aim was to create personalised communication based on purchase behaviour, predict future customer needs, and support their sustainability initiatives.
Solution: Langia implemented SAP Emarsys to enable Jollyroom to predict customer needs and create tailored offers. By utilising data-driven insights, Jollyroom could effectively personalise customer communications and promote relevant products to their target audience. Additionally, Langia helped Jollyroom align their marketing with their sustainability goals by providing a platform that supports transparency and eco-conscious efforts.
Achievements:
•Predicting and Suggesting the Next Purchase: Jollyroom used data about customers’ past purchases to predict and suggest relevant future purchases. For example, after buying a duo stroller, Jollyroom could identify patterns and offer the right products at the right time for growing families.
•Customised Offers and a New Community: By making communication more relevant and tailored, Jollyroom’s customers received personalised tips and offers that were specific to their family’s needs, rather than generic product advertisements. This helped reduce noise and increased customer satisfaction.
